# **Crushlevel Recharge Service Agreement**

October 2025

## **Preamble**

Welcome to use the recharge-related services of "Crushlevel"!

This Recharge Service Agreement (hereinafter referred to as "this Agreement") is entered into between you and the operator of Crushlevel (hereinafter referred to as the "Platform") and/or its affiliates (hereinafter referred to as the "Company"). The Platform shall provide services to you in accordance with the provisions of this Agreement and the operating rules issued from time to time (hereinafter referred to as the "Services"). For the purpose of providing better services to users, you, as the service user (i.e., the account user who places an order to purchase the Platform's virtual currency, hereinafter referred to as "you"), shall carefully read and fully understand this Agreement before starting to use the Services. Among them, clauses that exempt or limit the Platform's liability, dispute resolution methods, jurisdiction and other important contents will be highlighted in **bold** to draw your attention, and you shall focus on reading these parts. If you do not agree to this Agreement, please do not take any further actions (including but not limited to clicking the operation buttons such as purchasing virtual currency, making payments) or use the Services.

Minors are prohibited from using the recharge services. The Platform hereby kindly reminds that if you are the guardian of a minor, you shall assume guardianship responsibilities for the minor under your guardianship. When the minor uses the relevant products and services of this Platform, you shall enable the youth mode and/or other minor protection tools, supervise and guide the minor to use the relevant products and services correctly, and at the same time strengthen the restriction and management of online payment methods to jointly create a sound environment for the healthy growth of minors. This Agreement also complies with the provisions on the protection of minors in the U.S. Children's Online Privacy Protection Act (COPPA) and the European General Data Protection Regulation (GDPR) to ensure that the rights and interests of minors are not infringed.

## **I. Service Content**

### **1.1 Definition and Purpose of Virtual Currency**

The virtual currency provided by the Platform to you (hereinafter referred to as "Virtual Currency") is a virtual tool limited to relevant consumption within the Crushlevel Platform. It is not a token, legal tender or advance payment certificate, and does not have the circulation and advance payment value of legal tender. After purchasing the Virtual Currency, you may, in accordance with the instructions and guidelines on the relevant pages of the Platform, use it for the following consumption scenarios, including but not limited to:

- Paid chat with AI virtual characters;
- Unlocking pictures related to AI virtual characters;
- Purchasing "Affection Points" to increase the interaction level with AI virtual characters;
- Recharging for Platform membership to enjoy exclusive membership benefits;
- Sending virtual gifts to AI virtual characters;
- Unlocking more different types of virtual lovers (AI virtual characters).

### **1.2 Restrictions on the Use of Virtual Currency**

After purchasing the Virtual Currency, you may only use it for the consumption scenarios stipulated in Clause 1.1 of this Agreement. You shall not use it beyond the scope of products/services provided by the Company, nor transfer, trade, sell or gift it between different Crushlevel accounts.

### **1.3 Official Purchase Channels**

You shall purchase the Virtual Currency through the official channels designated by the Platform, including but not limited to the Platform's official website, official mobile application (APP) and third-party payment cooperation channels authorized by the Platform. The Platform does not recognize any third-party channels not authorized by the Company (such as unofficial purchasing agents, private transactions, etc.). If you purchase the Virtual Currency through unauthorized channels, the Platform cannot guarantee that such Virtual Currency can be successfully credited to your account. Moreover, such acts may be accompanied by risks such as fraud, money laundering and account theft, causing irreparable losses or damages to you, the Platform and relevant third parties. Therefore, purchasing through unauthorized channels shall be deemed as a violation. The Platform has the right to deduct or clear the Virtual Currency in your account, restrict all or part of the functions of your account, or temporarily or permanently ban your account. You shall bear all losses caused thereby; if your violation of the aforementioned provisions causes losses to the Platform or other third parties, you shall be liable for full compensation.

### **1.4 Fee Collection and Channel Differences**

The fees for your purchase of the Virtual Currency shall be collected by the Company or a cooperating party designated by the Company. The Platform specially reminds you that relevant service providers of different purchase channels (such as third-party payment institutions, app stores, etc.) may charge channel service fees when you make payments in accordance with their own operating strategies. This may result in differences in the amount of fees required to purchase the same amount of Virtual Currency through different channels, or differences in the amount of Virtual Currency that can be purchased with the same amount of fees. The specific details shall be subject to the page display when you purchase the Virtual Currency. Please carefully confirm the relevant page information (including but not limited to price, quantity, service fee description, etc.) and choose the Virtual Currency purchase channel reasonably.

### **1.5 Provisions on Proxy Recharge Services**

The Platform does not provide any proxy recharge services. If you intend to purchase the Virtual Currency for another person's account, you shall confirm the identity and will of the account user by yourself. Any disputes arising from proxy recharge (including but not limited to the account user denying receipt of the Virtual Currency, requesting a refund, etc.) shall be resolved through negotiation between you and the account user. The Platform shall not bear any liability to you or the account user in this regard.

## **II. Rational Consumption**

### **2.1 Advocacy of Rational Consumption**

The Platform advocates rational consumption and spending within one's means. You must purchase and use the Virtual Currency and relevant services reasonably according to your own consumption capacity and actual needs to avoid excessive consumption. When the amount of Virtual Currency you purchase is relatively large or the purchase frequency is abnormal, the Platform has the right to remind you of rational consumption through pop-up prompts, SMS notifications, etc. You shall attach importance to such reminders and make prudent decisions.

### **2.2 Requirements for the Legitimacy of Funds**

The funds you use to purchase the Virtual Currency shall be legally obtained and you shall have the right to use such funds (in compliance with relevant laws, regulations and tax provisions); if you violate the provisions of this Clause, any disputes or controversies arising therefrom (including but not limited to account freezing, tax penalties due to illegal source of funds, etc.) shall be resolved by yourself and you shall bear all legal consequences. If your acts cause losses to the Platform or third parties, you shall also make full compensation. If the Platform discovers (including but not limited to active discovery, receipt of third-party complaints, notifications from regulatory authorities or judicial organs, etc.) that you are suspected of violating the aforementioned provisions, the Platform has the right to deduct or clear the Virtual Currency in your account, restrict all or part of the functions of your account, or even permanently ban your account; at the same time, the Platform has the right to keep relevant information and report to relevant regulatory authorities and judicial organs.

### **2.3 Resistance to Irregular Consumption Behaviors**

The Platform strictly resists behaviors that induce, stimulate or incite users to consume irrationally (including but not limited to excessive recharge, frequent purchase of virtual gifts, etc.) and behaviors that induce or instigate minors to recharge with false identity information. If you discover the aforementioned irregular behaviors, you may report to the Platform through the publicized channels of the Platform (such as the official customer service email, the report entrance in the APP, etc.). The Platform will take disciplinary measures in accordance with laws and regulations (including but not limited to warning the irregular account, restricting the account functions, banning the account, etc.). We look forward to working with you to build a healthy and orderly Platform ecosystem.

## **III. Your Rights and Obligations**

### **3.1 Obligation of Authenticity of Information and Cooperation in Investigations**

The personal information or materials you provide in the process of using the Services (including but not limited to name, email, payment account information, etc.) shall be true, accurate and complete, and shall comply with the requirements of relevant laws and regulations on personal information protection, such as the U.S. Fair Credit Reporting Act (FCRA) and the European General Data Protection Regulation (GDPR). If laws, regulations or regulatory authorities require you to cooperate in investigations, you shall provide relevant materials and assist in the investigations in accordance with the Platform's requirements.

### **3.2 Responsibility for Purchase Operations**

When purchasing the Virtual Currency, you shall carefully select and/or enter key information such as your account information (e.g., account ID, bound email/mobile phone number) and the quantity of Virtual Currency to be purchased. If due to factors such as your own input errors, improper operations, insufficient understanding of the charging method or failure to confirm the purchase information, there are purchase errors such as wrong account, wrong quantity of Virtual Currency, repeated purchases, etc., resulting in your losses or additional expenses, the Platform has the right not to make compensation or indemnification.

### **3.3 Responsibility for Account Safekeeping**

You shall properly keep your Crushlevel account (including account ID, password, bound email/mobile phone number and verification code, etc.) and be responsible for all operation behaviors and consequences under this account. If the Platform is unable to provide the Services or makes errors in providing the Services due to the following circumstances of yours, resulting in your losses, the Platform shall not bear legal liability unless otherwise explicitly required by laws and regulations:

- Your account becomes invalid, lost, stolen or banned;
- The third-party payment institution account or bank account bound to your account is frozen, sealed up or has other abnormalities, or you use an uncertified account or an account that does not belong to you;
- You disclose your account password to others or allow others to log in and use your account in other ways;
- Other circumstances where you have intent or gross negligence (such as failure to update account security settings in a timely manner, ignoring account abnormal login reminders, etc.).

### **3.4 Obligation of Compliant Use**

You shall use the Services in a legal and compliant manner, and shall not use the Services for any purposes that are illegal or criminal, violate public order and good customs, harm social ethics (in line with the standards of public order and good customs in the United States and Europe), interfere with the normal operation of the Platform or infringe the legitimate rights and interests of third parties. Your use of the Services shall also not violate any documents or other requirements that are binding on you (if any). The Platform specially reminds you not to lend, transfer or provide your account to others for use in other ways, and to reasonably prevent others from committing acts that violate the aforementioned provisions through your account, so as to protect the security of your account and property.

### **3.5 Specifications for Minor Refund Services**

The Platform provides minor consumption refund services in accordance with laws and regulations to protect the legitimate rights and interests of minors and their guardians (in compliance with the provisions on the protection of minor consumption in the U.S. COPPA and the European GDPR); you shall not use this service for illegal purposes or in improper ways, including but not limited to adults pretending to be minors to defraud refunds, inducing minors to consume and then applying for refunds, etc. The aforementioned acts shall constitute a serious violation of this Agreement. After reasonable confirmation, the Platform has the right to refuse the refund and reserve the right to further pursue your legal liability in accordance with the law (including but not limited to reporting to regulatory authorities, filing a lawsuit, etc.).

### **3.6 Provisions on Third-Party Services**

If the use of the Services involves relevant services provided by third parties (such as payment services, third-party login services, etc.), in addition to complying with the provisions of this Agreement, you shall also agree to and comply with the service agreements and relevant rules of such third parties. Under no circumstances shall any disputes arising from such third parties and their provided relevant services (including but not limited to payment failures, account security issues, etc.) be resolved by you and the third party on your own. The Platform shall not bear any liability to you or the third party in this regard.

## **IV. Rights and Obligations of the Platform**

### **4.1 Right to Adjust Service Rules**

Based on factors such as revisions to laws and regulations, requirements of regulatory authorities in the United States and Europe, transaction security guarantees, updates to operating strategies, and changes in market environment, the Platform has the right to set relevant restrictions and reminders on the Virtual Currency services from time to time, including but not limited to restricting the transaction limit and/or transaction frequency of all or part of the users, prohibiting specific users from using the Services, and adding transaction verification steps (such as identity verification, SMS verification, etc.). The Platform will notify you of the aforementioned adjustments through reasonable methods such as APP pop-ups, official website announcements, and email notifications. If you do not agree to the adjustments, you may stop using the Services; if you continue to use the Services, it shall be deemed that you agree to such adjustments.

### **4.2 Right to Risk Monitoring and Account Management**

To ensure transaction security and the stability of the Platform ecosystem, the Platform has the right to monitor your use of the Services (in compliance with relevant laws and regulations on data security and privacy protection in the United States and Europe). For users or accounts that are reasonably identified as high-risk (including but not limited to those suspected of money laundering, fraud, abnormal account login, large-scale purchase of Virtual Currency followed by rapid consumption, etc.), the Platform may take necessary measures to prevent the expansion of risks and protect the property of users and the ecological security of the Platform. Such necessary measures include deducting or clearing the Virtual Currency in your account, restricting all or part of the functions of your account, or temporarily or permanently banning your account. Before taking the aforementioned measures, the Platform will notify you through reasonable methods as much as possible, unless it is impossible to notify due to emergency situations (such as suspected illegal crimes requiring immediate handling).

### **4.3 Right to Correct Errors**

When the Platform discovers errors in the processing of Virtual Currency (including but not limited to errors in the quantity of Virtual Currency issued or deducted) caused by system failures, network problems, human operation errors or any other reasons, whether the error is beneficial to the Platform or you, the Platform has the right to correct the error. In this case, if the actual quantity of Virtual Currency you receive is less than the quantity you should receive, the Platform will make up the difference to your account as soon as possible after confirming the processing error; if the actual quantity of Virtual Currency you receive is more than the quantity you should receive, the Platform has the right to directly deduct the difference from your account without prior notice. If the Virtual Currency in your account is insufficient to offset the difference, the Platform has the right to require you to make up the difference. You shall fulfill this obligation within the reasonable time limit notified by the Platform; otherwise, the Platform has the right to take measures such as restricting account functions and banning the account.

### **4.4 Right to Change, Suspend or Terminate Services**

The Platform has the right to change, interrupt, suspend or terminate the Services based on specific circumstances such as transaction security, operation plans, national laws and regulations or the requirements of regulatory authorities in the United States and Europe. If the Platform decides to change, interrupt, suspend or terminate the Services, it will notify you in advance through reasonable methods such as APP pop-ups, official website announcements, and email notifications (except for emergency situations such as force majeure and sudden system failures where advance notification is impossible), and handle the unused Virtual Currency balance in your account (excluding the membership recharge amount; for the refund rules of membership recharge amount, please refer to Chapter V of this Agreement) in accordance with the provisions of this Agreement. The Platform shall not bear any tort liability to you due to the change, interruption, suspension or termination of the Services for the aforementioned reasons, unless otherwise stipulated by laws and regulations.

## **V. Refund Rules**

### **5.1 Restrictions on Refunds After Consumption of Virtual Currency**

After you use the Virtual Currency for consumption (including but not limited to paid chat, unlocking pictures, purchasing Affection Points, sending virtual gifts, unlocking virtual lovers, etc.), since the Virtual Currency has been converted into the corresponding services or rights provided by the Platform, and the services related to AI virtual characters are instantaneous and irreversible, **the Platform does not provide refund services for this part of the Virtual Currency**. You shall carefully confirm your consumption needs before consumption.

## **VI. Disclaimer**

### **6.1 Provision of Services in Current State and Risk Warning**

You understand and agree that the Services are provided in accordance with the current state achievable under existing technologies and conditions. The Platform will make its best efforts to provide the Services to you and ensure the security and stability of the Services. However, you also know and acknowledge that the Platform cannot foresee and prevent technical and other risks at all times or at all times, including but not limited to service interruptions, delays, errors or data loss caused by force majeure (such as natural disasters, wars, public health emergencies, etc.), network reasons (such as network congestion, hacker attacks, server failures, etc.), third-party service defects (such as failures of third-party payment institutions, changes in app store policies, etc.), revisions to laws and regulations or adjustments to regulatory policies, etc. In the event of such circumstances, the Platform will make its best commercial efforts to improve the situation, but shall not be obligated to bear any legal liability to you or other third parties, unless such losses are caused by the intentional acts or gross negligence of the Platform.

### **6.2 Disclaimer for System Maintenance and Upgrades**

The Platform may conduct downtime maintenance, system upgrades and function adjustments on its own. If you are unable to use the Services normally due to this, the Platform will notify you of the maintenance/upgrade time and the scope of impact in advance through reasonable methods (except for emergency maintenance), and you agree that the Platform shall not bear legal liability for this. Any losses caused by your attempt to use the Services during the maintenance/upgrade period shall be borne by yourself.

### **6.3 Limitation of Liability**

Under no circumstances shall the Platform be liable for any indirect, punitive, incidental or special damages (including but not limited to loss of profits, loss of expected benefits, loss of data, etc.). Moreover, the total liability of the Platform to you, regardless of the cause or manner (including but not limited to breach of contract, tort, etc.), shall not exceed the total amount of fees you actually paid for using the recharge services.

## **VII. Liability for Breach of Contract**

### **7.1 Handling of Your Breach of Contract**

If you violate any provisions of this Agreement (including but not limited to purchasing Virtual Currency through unauthorized channels, using funds from

（注：文档部分内容可能由 AI 生成）
