Crushlevel Privacy Policy

Welcome to the Crushlevel application ("this App") and related website (Crushlevel.ai, "this Website"). We recognize the importance of your personal information and are committed to protecting your privacy rights and information security. This Privacy Policy ("Policy") explains the principles and practices we follow when collecting, using, storing, and safeguarding your personal information. Please read this Policy carefully before using our services. By registering or using our services, you acknowledge full acceptance of this Policy. For any inquiries, contact us through the provided channels.

1\. Scope of Application

This Policy applies to all personal information processing activities (including collection, use, storage, and protection) during your use of this App and Website. We comply with applicable laws in your country/region and international data protection standards.

2\. Collection of Personal Information

a) Registration Information

When registering an account, we collect your mobile number or email address to create your account, facilitate login, and deliver service notifications.

b) Service Usage Information

Virtual Character Creation: Descriptions you provide for AI characters (excluding non-personal information).

Chat Interactions: Text, images, voice messages, and other content exchanged with AI characters to enable service functionality, store chat history, and optimize features.

Feature Engagement: Records related to relationship upgrades, unlocked features, and rewards to monitor service usage and ensure performance.

c) Payment Information

For transactions (pay-per-message, subscriptions, virtual currency purchases), we collect payment methods, amounts, and timestamps to complete transactions and deliver paid services.

d) Device & Log Information

To ensure service stability and security, we may collect device model, OS version, IP address, browser type, timestamps, and access records.

3\. Use of Personal Information

We use your personal information to:

a) Provide services (account management, character creation, chat interactions, paid features, etc.).

b) Optimize services by analyzing usage patterns to enhance functionality.

c) Conduct promotional activities (with your consent or where permitted by law), without disclosing sensitive data.

d) Troubleshoot issues, maintain service integrity, and protect your rights.

4\. Storage of Personal Information

a) Your data is stored on secure servers with robust technical/administrative measures to prevent loss, leakage, tampering, or misuse.

b) Retention periods align with service needs and legal requirements. Post-expiry, data is deleted or anonymized.

c) Data is primarily stored in your country/region. Cross-border transfers (if any) comply with applicable laws and implement safeguards (e.g., standard contractual clauses).

5\. Protection of Personal Information

a) We implement strict security protocols, including encryption and access controls, to prevent unauthorized access or disclosure.

b) Only authorized personnel bound by confidentiality obligations may access your data.

c) In case of a data breach, we will take remedial actions and notify you/regulators as required by law.

6\. Sharing, Transfer, and Disclosure

a) We do not share your data with third parties without your explicit consent, except where mandated by law or to protect public/personal interests.

b) We do not transfer your data unless: (i) you consent; or (ii) during corporate restructuring (mergers, acquisitions), where recipients must adhere to this Policy.

c) Public disclosure occurs only when legally required or requested by authorities, with efforts to minimize exposure.

7\. Your Rights

a) Access & Correction: Request to view or correct inaccurate/incomplete data.

b) Deletion: Request deletion where legally permissible or upon service termination.

c) Consent Withdrawal: Withdraw consent for data processing (note: may affect service functionality).

d) Account Deactivation: Deactivate your account; data will be processed per relevant policies.

8\. Minor Protection

Users under 18 must obtain parental/guardian consent before using our services. We prioritize minors’ data protection. Parents/guardians may contact us to review or delete minors’ data improperly collected. We strictly comply with minor protection laws in your jurisdiction.

9\. Policy Updates

We may revise this Policy due to legal changes or operational needs. Revised versions will be published on this App/Website and take effect after the notice period. Continued use constitutes acceptance of changes. Revisions will comply with local legal requirements.

10\. Contact Us

For questions or to exercise your rights, contact us via provided channels. We will respond within a reasonable timeframe.

Thank you for trusting Crushlevel. We strive to protect your information security!

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